Effective Date: May 14, 2025
Thank you for choosing Suyog Academy as your digital learning partner. This policy outlines the terms under which cancellations and refunds are managed for all courses and digital content purchased on our platform.
By purchasing from suyogacademy.com, you agree to the conditions stated below.
❌ Cancellation Policy
Because we provide instant access to our courses and resources upon purchase, cancellations are generally not permitted after the order is completed.
- Immediate Access: Once a payment is processed, users receive immediate access to the enrolled course(s). As such, cancellations cannot be accommodated once the course is accessed.
- No Grace Period: Due to the digital nature of our content, we do not offer a cancellation window after purchase.
- Need Help Before Buying? If you’re unsure about a course, we encourage you to reach out with questions before making a purchase. We’re happy to clarify course content, prerequisites, and suitability.
📧 Support Email: support@suyogacademy.com
💸 Refund Policy
Because our content is fully digital, we maintain a strict no-refund policy once a course has been accessed, downloaded, or streamed—even partially.
- No Refunds After Access: We do not issue refunds after any portion of the digital content has been accessed.
- Transparent Information: We offer course descriptions, previews, and sample content where applicable to help you make an informed decision before purchase.
- Technical Issues: If you’re unable to access your content due to technical reasons, our team is here to help. We’ll resolve any genuine access issues as quickly as possible.
⚠️ Exceptional Circumstances
In rare cases, we may review refund requests under special conditions, such as:
- Duplicate transactions
- Persistent technical issues not resolved within a reasonable time
- Accidental purchases under valid, verifiable grounds
To request a review, please contact us with:
- Your registered email address
- Order ID
- A clear explanation and supporting screenshots or proof
📩 All such requests are reviewed on a case-by-case basis within 5–7 business days.
📞 Support & Assistance
We are committed to supporting your learning experience.
- Email: support@suyogacademy.com
- Support Hours: Monday to Friday, 10:00 AM – 04:00 PM (IST)
- Response Time: We aim to reply within 24–48 business hours
Thank you for your understanding and support. Our policies are designed to ensure fair usage while maintaining the quality and sustainability of our educational platform.
– The Suyog Academy Team